Helping our heroes help us

Call-4-Help ensures hospital staff can find the resources they need quickly, easily and securely

Call-4-Help homepage

About

Doctors on the front line living through the Covid-19 crisis every day have asked for a better way to do their jobs. A better way to save lives. 

Large numbers of non-ICU specialist health care workers are being very rapidly retrained to work in intensive care units around the world. Communication is a bottleneck, especially when you’re in PPE with patients and can’t enter and leave infected hot areas. People frequently need help within their hospital teams: getting the right equipment where it’s needed, finding the right person to call in, or often just getting questions answered.

Until now that’s often been done with large WhatsApp groups, which can be chaotic, inefficient and potentially unsafe. 

With help and guidance from a small group of NHS doctors, three companies from the UK and the US, Kulestar4 Roads and Concept Softworks had up to 40 developers working round the clock at no cost to get this specialized app finished in a week.

Call-4-Help improves communications between healthcare professionals within hospitals, making treatment quicker and more efficient. Crucially it also helps to stop the waste of precious PPE by reducing the number of transitions staff have to make in and out of hot areas.

A better way for healthcare professionals to communicate with each other will save lives.

Huge thanks to GoDaddy who donated towards the cost of the domain, and also to Digitalocean for providing the hosting free of charge in support of this initiative.

FAQs

If you don’t respond or complete a request within a timely manner, the request will be automatically unclaimed to release it for action by other users; you should get a notification before this happens to nudge you to update the request.
 
Alternatively, the requester could have completed or cancelled the request, which would also remove it from your list.

This is sent out in your request for people to hit dial if they prefer to call direct

This is important as the name displayed with your requests/responses should
be your usual name and title, e.g. Dr R Singh, RayJ (Porter)
Red means “active and awaiting your response” e.g. Someone has responded to
you.
 
Yellow means “waiting for someone else” e.g. You replied to a message awaiting response, your request is waiting to be claimed.
Red are number of requests you requested or responded to awaiting your response, yellow are number of requests you requested or responded to where you are waiting for a response.

Yes, it is hospital specific. You can change hospitals in your account settings, under the gear icon in the upper right corner.

You can chat through the App or call directly; if no response is received, the requester can remove the responder and the request will go back on the queue. Likewise, the responder can Unclaim the request to drop off and pass it back to the queue.
 
There is a timeout mechanism if both parties go silent for 20 minutes after claiming a request without any further
communication or 30 minutes when going silent after the last communication. The request will revert to the queue and each party will be notified accordingly.
There is a 1 hour timeout on the queue for request to stop the list overflowing with old/forgotten requests if you have not opened the app to ensure good housekeeping. Opening the app before this time resets all your waiting requests in the queue’s clocks to zero again.

Every time you open the app, your requests in the queue are renewed.

Yes, there is a light bulb icon at the top right of the home screen taking you to a feedback page for bugs, enhancement, ideas and feedback.

Resources

Flyer

One page summary of how to install and use Call-4-Help. 

Tutorial video

Learn what Call-4-Help does and how it works.

Contact Us

Do you have some feedback you’d like to share with us? Maybe you have an idea of how to improve this app? Reach out and let us know your thoughts. 

Our Partners

We’re grateful for the support and collaboration of our partners, who have made this project possible